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WEBSITE TERMS AND CONDITIONS OF SALE
LA SIRENE

1. SCOPE OF APPLICATION

  1. These general terms and conditions of sale (“GTCS”) govern the purchase of dry-cleaning services (hereinafter the “Services”) by a client (hereinafter the “Client”) via the LA SIRENE website https://lasirene.co.uk/ (hereinafter the “Site”)
  2. The Services that are sold via the Site will be performed by READY TO CARE LONDON LIMITED, a company incorporated under the laws of England, whose registered office is located at 5 Barlow Place, London, England, W1J 6DG, with Company Number 15697737 under the trade name LA SIRENE.
  3. Any order for Services from the Site, followed by the collection and delivery of garments to the Client, implies full acceptance of the present GTCS.
  4. LA SIRENE reserves the right to modify these GTCS at any time. The GTCS applicable are those in force at the date of purchase by the Client on the Site.

2. SERVICES

  1. LA SIRENE offers eco-responsible garment dry-cleaning services for sale to non-professional or professional clients with full legal capacity.
  2. For any questions concerning the use of the Site or an order, Clients may contact LA SIRENE’s client service at the following number +447701230081​ (price of a local call from Monday to Friday: 10:00 am to 6:00 pm). This service can also be accessed on the LA SIRENE Site or by e-mail at the following address: [email protected].
  3. Services are subject to availability.
  4. LA SIRENE reserves the right to refuse to honour an order if it is abnormal, abusive, or contrary to the provisions of the GTCS.
  5. A SIRENE shall offer the Client a home collection and delivery service for the collection and return of their garment(s). These services are subject to availability and the cost may vary dependant on the Client location. The Client shall be notified via a delivery reminder notification about the delivery of their garment(s) upon the completion of the Services.
  6. The Client shall present their receipt and one form of identification in order to take back the garment upon delivery. If the receipt is not presented, LA SIRENE may request other documentation supporting the ownership of the garment and at its absolute discretion shall decide whether to release the garment. LA SIRENE will not be liable for any losses and / or damages arising from the release of the garments under this paragraph.

3. PRICE

  1. LA SIRENE shall provide the Client with an indicative cost to perform the Services. Upon payment of the indicative cost via the secure payment portal on the Site, the garment will be collected from the Client’s nominated address and sent for further assessment by the LA SIRENE team. The Client acknowledges that there may be an increase to the indicative cost upon further inspection of the garment. In the event of an increase to the indicative cost, LA SIRENE will contact the Client for approval, but after acceptance of the additional cost, no cancellation by the Client is possible.
  2. The prices on the Site are displayed in Pounds Sterling. The Client must also pay all taxes and duties as well as any bank charges that may apply, which will always be at the Client’s expense.
  3. Prices displayed on the Site do not include delivery charges. The total cost of your order is the price of the Services purchased plus the applicable delivery charges. The LA SIRENE Site will let you know the total cost of your order (including delivery charges based on the delivery option you have selected) prior to your placing of the order.
  4. All Services are payable via credit and debit cards.
  5. By placing an order on the Site, the Client authorises LA SIRENE to share or receive information about the Client from third parties as needed. This includes verification checks on the Client’s debit or credit card, credit reports to confirm the Client’s identity, obtaining initial credit card authorisation and facilitating the delivery of the Client’s garments to the nominated delivery address.
  6. LA SIRENE will send the Client a copy of their invoice as an attachment to the Order Confirmation email that is sent to the Client. Where the Client has opted to create a Client Account, you will have the option to download your invoice from the ‘My Account’ section under “My Orders”
  7. The Client hereby authorises LA SIRENE to perform the Services on the garment as it deems fit. The Services will be performed with reasonable care and skill, but the Client acknowledges that certain stains, age, and wear factors will determine the degree to which the garment can be restored to its best condition.

4. CANCELLATION AND REFUNDS

  1. If the Client wishes to change or cancel their order prior to the Garments having been dispatched, the Client can either select the “cancel” option within the LA SIRENE site ‘My Account’ section or contact LA SIRENE’s Client Services team, with the order number, to discuss what practical options are available to the Client.
  2. If the Client wishes to cancel the order, the Client has a right to cancel the order within 6 hours prior to collection time after the day on which the Client (or a person indicated by the Client to take delivery, other than the carrier) take delivery of the Garments (the “cancellation period”).
  3. The Client must inform LA SIRENE of their decision to cancel their order by a clear statement prior to the end of the cancellation period. The Client may inform LA SIRENE by any of the methods below. Use LA SIRENE’s online cancellation form which can be downloaded from the My Account section of the Site or by calling Our Customer Services Team.
    Email at [email protected]
    Phone +447701230081​
    Post LA SIRENE Client Care Department, 19 Bruton Place​ London W1J 6LZ​
  4. If the Client cancels their Order, LA SIRENE will reimburse to the Client all payments received from them, including the costs of delivery. LA SIRENE will make the reimbursement without undue delay and no later than 14 days after the day LA SIRENE is informed of the Clients decision to cancel.
  5. LA SIRENE will make such reimbursement using the same means of payment as the Client used for the initial transaction, unless the Client has expressly agreed otherwise; in any event, the Client will not incur any fees as a result of such reimbursement.

5. WARRANTIES AND LIABILITY

5.1 Warranty conditions

When the Client places an order on the Site, a Welcome email and Order Confirmation email is sent to the Client which includes:

  • the nominated collection and delivery address;
  • the nominated collection and delivery time-slot;
  • the number and nature of the garment(s);
  • the price of the Services;
  • reservations made about the possibility and quality of the Services by LA SIRENE in accordance with the terms of article 4.3;
  • delivery charges, if any.

5.2 Mandatory labelling

Garments that are to be treated by LA SIRENE must include a composition label indicating the nature of the fabric (e.g. cotton, wool, synthetic, etc.) and a care label. If the care recommendations are observed but a problem occurs (e.g. shrinkage, discoloration, etc.), or where there is no care label, LA SIRENE assumes no liability for adverse outcomes.

5.3 Liability

  1. LA SIRENE accepts no responsibility or liability in the event of loss of or damage to any garment(s), save where such loss or damage cannot lawfully be excluded, or is a direct result of fraud or wilful negligence on the part of LA SIRENE.
  2. While placing an order on the Site, the Client is obliged to inform LA SIRENE of all circumstances and specificities which are likely to affect the result of the cleaning, such as, for example, the pre-treatment of stains or the degradation of the garments to be cleaned, or which are likely to lead to the appearance of a snag under the effect of the cleaning.
  3. La SIRENE reserves the right:
    • to refuse to treat a garment that does not have a care label;
    • to refuse to process certain garments if they are considered too damaged or fragile.
    • to express reservations about certain garments if untreatable stains or odours are identified, or if there is a risk of deterioration or damage that could result from their treatment.
    In cases where LA SIRENE expresses such reservations and the Client chooses to proceed with the treatment, the Client shall be required to give consent by email. By signing, the Client acknowledges the risks and agrees that LA SIRENE shall not be held responsible for any damage that may occur during the treatment process.
  4. In the event that, despite these reservations, the Client wishes to proceed with the treatment of their garments, LA SIRENE shall not be held responsible for any damage resulting from the said treatment and no compensation will be possible.
  5. Once the garments have been treated and returned to the Client, the latter is invited to examine and check the garments. Any loss or damage must be reported immediately to the Client service on the LA SIRENE Site or by e-mail at the following address: [email protected].
    6. No action may be taken against LA SIRENE if the Client has not immediately reported the loss or deterioration of their garments following their return to the Client via delivery.
  6. LA SIRENE undertakes to take all the care in use in the profession for the implementation of the proposed Services. Nevertheless, LA SIRENE commits itself to an obligation of means. LA SIRENE may therefore not be held liable in the event of:
    • deterioration due to inappropriate cleaning which could not have been detected during a professional examination of the garment, in particular in the event of damage caused by a latent defect in the garment;
    • missing or faded composition and care labels;
    • garments that have undergone special treatments that had not been notified at the time of delivery.
  7. In general, LA SIRENE cannot be held responsible for the breach of one of its obligations if the poor performance of the Services results from a case of force majeure, from the Client’s act or omission, from the unforeseeable and insurmountable act of a third party or from an obstacle beyond LA SIRENE’s control, which LA SIRENE could not reasonably foresee and the consequences of which cannot be reasonably avoided or overcome by LA SIRENE.
  8. In the event of deterioration of a garment caused by LA SIRENE that does not meet the aforementioned cases, any compensation or reimbursement will be made on presentation of the purchase invoice for the garment in the Boutique.
  9. Unless due to gross negligence, La SIRENE shall not be held responsible for any loss or damage resulting from the home delivery of the garment.
  10. In the event of loss of a garment, LA SIRENE is liable unless LA SIRENE can prove that no fault was committed, and that the loss was due to an external cause that LA SIRENE could not have foreseen.

6. INTELLECTUAL PROPERTY

  1. LA SIRENE is the owner of all intellectual property rights in the Site as a whole and its content, including but not limited to all copyright, design and trade mark rights in names, logos, designs, texts, data compilations, graphics, audio clips, films, photographs, animations, illustrations, drawings, software and computer codes (“Content”), or have been granted all necessary licences to use the same.
  2. Use of the Site and its Contents grants the Client no rights in relation to the intellectual property in the Site. The Client may not copy, reproduce, duplicate, modify, edit, republish, download, post, broadcast, record, transmit, sell, exploit, or distribute any part of the Site or its Content without the prior written consent of LA SIRENE.
  3. Subject to these GTCS, LA SIRENE grants the Client a non-exclusive and revocable licence to use the Site for personal use only. Such licence does not permit the Client to use the Site for commercial use and/or purposes. When a Client uses the share function on the Site to share information from the Site via social media platforms (such as Facebook and Twitter), the Client acknowledges and agrees that they will be sharing this content solely for personal use and/or purposes.
  4. The Clients use of the Site and/or its Content must not in any way cause damage to the Site and its ability to function (including but not limited through the use of data gathering and extraction tools) nor prejudice or damage the reputation of LA SIRENE.
  5. LA SIRENE reserves the right to refuse to treat garments that copy, reproduce, duplicate, modify, edit, exploit, or repurpose trademarks or other Intellectual Property owned by a third party.
  6. Any infringement or complicity is punishable by law.

7. PERSONAL DATA

  1. LA SIRENE invites the Client to consult LA SIRENE’s Privacy Policy by clicking on the following link https://www.lasirene.co.uk/privacy-policy/ . This contains more information on how LA SIRENE handles personal data and the Client’s rights relating thereto.
  2. LA SIRENE may collect photographs and image data, such as images of your garments. LA SIRENE may store this type of data and use images of your garments for advertising and marketing purposes. In the event that the images are so used, the images will be shared without reference to ownership. Clients have the right to withdraw their consent at any time and request the deletion of their photographs and image data.

8. APPLICABLE LAW AND DISPUTES

  1. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this GTCS, its formation or subject matter.
  2. In the event of a dispute concerning the present GTCS and/or an order, LA SIRENE invites the Client to contact LA SIRENE Client Service [email protected] to present their claim and try to find an amicable solution with LA SIRENE.
  3. If a dispute arises out of or in connection with these GTCS or the performance, validity, or enforceability of it, then the parties shall adhere to the following procedure:
    • Either party shall give to the other written notice of the Dispute, setting out its nature and full particulars (“Dispute Notice”), together with relevant supporting documents. On service of the Dispute Notice, a Director of LA SIRENE and the client and/or their duly authorised representative shall attempt in good faith to resolve the Dispute.
    • If the Director of LA SIRENE and the client and/or their duly authorised representative are for any reason unable to resolve the Dispute within 30 days of it being referred to them, the parties will attempt to settle it by mediation in accordance with the CEDR Model Mediation Procedure. Unless otherwise agreed between the parties, the mediator shall be nominated by CEDR. To initiate the mediation, a party must serve notice in writing (“ADR notice”) to the other party to the Dispute, requesting a mediation. A copy of the ADR notice should be sent to CEDR. The mediation will start not later than 30 days after the date of the ADR notice.
    • The parties shall then submit to the supervision of the mediation by CEDR for the exchange of relevant information and for setting the date for negotiations to begin. The parties shall bear their own legal costs of the mediation, but the costs and expenses of mediation shall be borne by the parties equally.
    • If the parties agree to have recourse to the mediation the same shall be binding on the parties as to submission to the mediation but not as to its outcome. Accordingly, all negotiations connected with the dispute shall be conducted in strict confidence and without prejudice to the rights of the parties in any future legal proceedings. Except for any party’s right to seek interlocutory relief in the courts, no party may commence other legal proceedings under the jurisdiction of the courts or any other form of arbitration until 40 business days after the appointment of a mediator.
    • If, with the assistance of the mediator, the parties reach a settlement, such settlement shall be reduced to writing and, once signed by a duly authorised representative of each of the parties, shall be and remain binding on the parties.
    • Notwithstanding the provisions of this Clause either party may commence or take proceedings or seek remedies before the courts or any other competent authority for interim, interlocutory, or injunctive remedies in relation to this Agreement.

More Information

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19 Bruton Place​
London W1J 6LZ​

+447701230081​

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